Frequently Asked Questions

Where do you ship?

United States

How long does an order take?

1–3 business days; 4–8 business days after shipment

What are the shipping charges?

Free standard shipping; expedited shipping costs a fixed US$8

How do I request a return?

Contact us within 30 calendar days of delivery for return instructions.

Can I change or cancel my order?

Contact us as soon as possible with your order number. We will check whether a change or cancellation is possible before dispatch. If the order has shipped, please refer to the returns policy.

How can I track an order?

Use the tracking information in your shipment notification when available. If a parcel is delayed, missing or marked delivered but not received, contact us so we can investigate.

When will an approved refund arrive?

5–15 business days after approval

• Support hours: Monday–Friday, 9 AM–6 PM
• Response time: 24–48 business hours

veyranqe
[email protected]
3143 Bobcat Drive Washington MD 20008