Returns & Refunds

For a return inquiry about cookware, electronics, garden accessories or other items in our range, identify the product and describe your concern. For compatibility questions involving desktop memory, router lifts or automotive equipment, include the relevant model details.

Return window

Request a return within 30 calendar days of delivery.

Damage or incorrect items

Report damage, missing items or order errors within 7 calendar days of delivery, with your order number and clear photographs. This reporting window does not limit rights that cannot be excluded by applicable law.

Return process

Contact support for authorization and the correct return address before shipping. For a change-of-mind return, keep the item unused with the original packaging and all supplied components. Personalised or final-sale exclusions must be stated on the product page before purchase.

  • Email your order number, the item you wish to return and the reason for your request. Include photographs where relevant.
  • Wait for confirmation of eligibility, return instructions and the correct return address. Do not use a parcel label or business address as a return address without confirmation.
  • Pack the item securely with its supplied components. Keep the dispatch receipt and any tracking information until the request is resolved.
  • After the return is received and reviewed, we will notify you of the decision and the refund details or any further information needed.

    • Return shipping

    We cover eligible return shipping for verified damage, defects or our order errors. Customers cover return shipping for a change of mind, unless otherwise stated before purchase or required by applicable law.

    Refund timing

    5–15 business days after approval

    Refund amounts and follow-up

    Before completing the return, we will explain the refund amount and the treatment of original delivery charges and any applicable deductions, in accordance with the order terms and applicable law. We do not introduce undisclosed charges during the return process. Bank and payment-provider posting times can vary. If an approved refund has not appeared after the stated timeframe, contact us with the order number so we can help trace it.

    Approved refunds are returned to the original payment method. We will notify you of the review result. Statutory consumer rights remain unaffected.

    Questions about this policy

    For clarification or help with an order, contact our customer service team using the details below.

    veyranqe
    [email protected]
    3143 Bobcat Drive Washington MD 20008