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Husqvarna · Electric · Straight Shaft · CordlessReviews4.7220 reviews5 star177 reviews4 star27 reviews3 star8 reviews2 star1 review1 star7 reviewsArrived with a bad batteryApril 30, 2020I purchased the string trimmer direct from the Husqvarna online store. It arrived with a battery that wouldn't charge. The date on the battery was 2018, the trimmer was manufactured in 2019. I called customer service and told them the trimmer arrived with a defective battery. The gentleman I spoke with told me I needed to take it to the nearest service center for a warranty repair. After bantering back and forth, he told me that's their process; I asked for a supervisor. Any reputable retailer would have swapped out the defective unit to minimize customer inconvenience. The supervisor was friendly and very apologetic. She sent me a new battery and charger, which arrived in a few days. This battery had a 2019 manufacture date and worked as it should. The sting trimmer is … MoreI purchased the string trimmer direct from the Husqvarna online store. It arrived with a battery that wouldn't charge. The date on the battery was 2018, the trimmer was manufactured in 2019. I called customer service and told them the trimmer arrived with a defective battery. The gentleman I spoke with told me I needed to take it to the nearest service center for a warranty repair. After bantering back and forth, he told me that's their process; I asked for a supervisor. Any reputable retailer would have swapped out the defective unit to minimize customer inconvenience. The supervisor was friendly and very apologetic. She sent me a new battery and charger, which arrived in a few days. This battery had a 2019 manufacture date and worked as it should. The sting trimmer is impressive! I would have given it 5 stars if it wasn't for the initial battery issue, and the pour initial customer service experience LessDAB UT · Review provided by husqvarna.comAll Reviews
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